How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Jess M. Your Own Question
Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 1794
Experience:  Computer Software Support Specialist for more than 10 years
Type Your Email Question Here...
Jess M. is online now
A new question is answered every 9 seconds

My yahoo user name and pass word were hacked. I am locked

Customer Question

My yahoo user name and pass word were hacked. I am locked out. Would like to close the account. I am not the primary account holder. Can you help.
JA: Have you contacted anyone about your account?
Customer: yes. Yahoo customer service.
JA: How do you access your email most often? On a phone or tablet, or through a web browser?
Customer: Yahoo customer
JA: What troubleshooting have you tried?
Customer: Directions From Yahoo help center(###) ###-#### Wanted me to pay $399.00 for one year service. I said for get it and tried to get into my yahoo account but was locked out. I figured I was hacked since I can't get in.
JA: Anything else you want the email expert to know before I connect you?
Customer: No
Submitted: 8 months ago.
Category: Email
Expert:  Kris Rodgers replied 8 months ago.

How's it going.
Let me read of your question. Give me a minute.

Expert:  Kris Rodgers replied 8 months ago.

What operating system are you using to gain access to yahoo?

Who was it you spoke to at Yahoo? Sounds fishy to me.