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Jennifer French
Jennifer French, Technician
Category: Email
Satisfied Customers: 118
Experience:  Owner at Down Home Technical Solutions
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I can't even access AOL through the icons or the start

Customer Question

I can't even access AOL through the icons or the start function
JA: How long have you had this issue with your A.O.L. account?
Customer: This morning
JA: How do you access your email most often? On a phone or tablet, or through a web browser?
Customer: The aol web browser
JA: What troubleshooting have you tried?
Customer: Rebooting my computer a couple of times, trying the different access aol icons. I can get on Chrome and access my emails but I cannot get the AOL software through the icons - like it's no longer on my computer?
JA: Anything else you want the email expert to know before I connect you?
Customer: Not right now except I'm not too computer savvy
Submitted: 7 months ago.
Category: Email
Expert:  Jennifer French replied 7 months ago.

Hello! My name is ***** ***** I will be the expert assisting you today with your AOL problem.

I understand you cannot access your AOL Desktop software, is this correct?

Expert:  Jennifer French replied 7 months ago.

If you can't see the software, you may need to reinstall it.


You shouldn't have an issue installing it if you follow these directions but I will be here if you need assistance.

If you are able to install it on your own, please rate my answer with 5 stars so that I may receive credit for answering your question today.

Thank you for choosing Just Answer!

Expert:  Jennifer French replied 7 months ago.

Were you able to resolve this?

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