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Hi. My name is***** you for your question and the opportunity to assist.
Can we do a screen-sharing session so I can troubleshoot the issue directly with you?
Please type a reply in the box below so I can further assist. Thank you.
Thank you. From your computer, please click the link below (after reading this). On the page that opens, click the green I Agree button toward the bottom of the page, and the connection download will begin. When the file (Elsinore.ScreenConnect.Client) has downloaded select Run or Open. If Windows asks, Allow changes to be made. When the file has loaded we should be connected.