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Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 1683
Experience:  Computer Software Support Specialist for more than 10 years
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We cannot connect to our email. we moved and set up a new

Customer Question

we cannot connect to our email. we moved and set up a new connection through wave broadband (used to have comcast) and connecting to the internet works fine, but we cannot access our e-mail we have an iMac
JA: Just to clarify, what email service provider are you using?
Customer: msn and hotmail
JA: How do you access your email most often? On a phone or tablet, or through a web browser?
Customer:***@******.*** and***@******.***
JA: What troubleshooting have you tried?
Customer: I called wave broadband support and they said I needed to call microsoft as it's likely a configuration problem.
JA: Anything else you want the email expert to know before I connect you?
Customer: no
Submitted: 6 months ago.
Category: Email
Expert:  Bryan replied 6 months ago.

Hi, and thank you for your question. My name is ***** ***** I'll be assisting you today.

Do you use the Mac Mail app to access your Hotmail emails?

May I connect with you remotely to troubleshoot the issue now?

Please reply back to me using the box below.