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Ask Sandy Your Own Question

Sandy
Sandy, Computer Specialist
Category: Email
Satisfied Customers: 6002
Experience:  I have 7+ years of experience in fixing emails issues.
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My email does not work Server Error 3219 an error occured in

Customer Question

my email does not work
Server Error 3219
an error occured in looking up users info in mserv
Windows live mail error
ID:0x8DE00005
Submitted: 1 month ago.
Category: Email
Expert:  Sandy replied 1 month ago.

Hello! My name is Sandy.I'm reviewing your question now. Let's get started!

Expert:  Sandy replied 1 month ago.

May I connect with you remotely (over secure network session) to check/fix the issue quickly?

Secure Remote support($14) can save a lot of time. I will fix the issue while you stay in front of your computer. It is 100% safe and secure.

We have fixed millions of computers over remote session and have an A+ rating with the Better Business Bureau website
http://www.bbb.org/greater-san-francisco/business-reviews/professional-services-general/justanswer-in-san-francisco-ca-82403

Customer: replied 1 month ago.
Ok thanks
Expert:  Sandy replied 1 month ago.

Once you accept the secure remote support offer, please click the link

http://www.justanswer.com/remotedesktop/join.aspx?Session=b85d8fa2-4365-45e5-a4ee-4c1b238331e3

Scroll down on that page and click "I Agree".
Download/allow and run this program to start secure remote session.

Customer: replied 1 month ago.
I don't want you to access my computer - can you fix my problem without acessing it remoting
Customer: replied 1 month ago.
Can you fix my problem without accessing it remotely?
Expert:  Sandy replied 1 month ago.

Okay, I will help you in the question and answer session. Please remember to rate my service.

Can you please tell me about your email service provider? gmail/yahoo/hotmail or other.

When do you get this windows live mail error message.

I assume that you're not able to send and receive emails using Windows Live mail?

Customer: replied 1 month ago.
I use windows live mail
I assume my email has been upgraded and is not supported with my Windows Live Mail program.
I can't send or receive emails
When I go into the fix (looking up the error message) - I don't remember my password.
Are you able to reset the password?
Expert:  Sandy replied 1 month ago.

I will provide you instructions to reset the email account password.

Please tell me about your email service provider? gmail/yahoo/hotmail or other.

Customer: replied 1 month ago.
My email is***@******.***
Expert:  Sandy replied 1 month ago.

Okay, please do the following:

Click the link: https://account.live.com/password/reset

Choose "I forgot my password"

Enter your Email ID and click Next and follow on screen instructions to create a new password.

Once you're able to create a new password, enter that new password ***** Windows Live Mail.

If you have other queries regarding this, please reply back to me the box given below.
And if you can take a second to rate my service(-OK or more -by clicking stars at the top of the page and choose submit), that would be greatly appreciated.

Customer: replied 1 month ago.
I can't retrieve my new password ***** i get this message. You didn't provide us with enough information to confirm your identity. Please complete more fields in addition to the ones you have currently completed.
Customer: replied 1 month ago.
You haven't helped me, I'm still waiting for your response.
Customer: replied 1 month ago.
I do not feel that you have helped me - the Microsoft response was not helpful - as i don't have any previous passwords or have not bought any microsoft products with this account. Hence they will not give me access. I would like a refund to my paypal account.
Expert:  Sandy replied 1 month ago.

I apologize for the inconvenience caused to you.

There was a technical issue at my end and I could not reply back to you.

I'm ready to help you with this step by step.

Do you have access to this email address: [email protected]