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Hi my name is ***** ***** I will be the expert working with you today to help and resolve the problem you have posted.
I am sorry to hear that you are having such trouble. I will try my best to help you out and resolve the problem as quick as possible.
Try to uninstall the trial version Norton from the computer an not the paid version that will solve the problem.
If you have any question let me know i can walk you through to uninstall it when you are online.