Hi there. My name is***** am sorry that you are having this problem. I will do my best to help. I will need to ask a few questions. What operating system do you have on your computer? If you're not sure, please click this link and tell me what you see:
Also, what web browser are you using to access Gmail (Google, Internet Explorer, Edge, Firefox)? When you try to login does it tell you that your password ***** *****? Is it after you click on forgot password ***** try to reset it that you get that message?