How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Jess M. Your Own Question
Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 1794
Experience:  Computer Software Support Specialist for more than 10 years
49766785
Type Your Email Question Here...
Jess M. is online now
A new question is answered every 9 seconds

Have lost email, facebook and all. don't know how to

Customer Question

have lost email, facebook and all. don't know how to retrieve
JA: When did you last use the account?
Customer: I have ben trying to reset for two, three weeks. wife is really upset cause of lost contacts, pictures, etc
JA: How do you access your email most often? On a phone or tablet, or through a web browser?
Customer: tablet
JA: What troubleshooting have you tried?
Customer: new password, reset old password
JA: Anything else you want the email expert to know before I connect you?
Customer: will she still have her old contacts, etc
Submitted: 8 months ago.
Category: Email
Expert:  Kris Rodgers replied 8 months ago.

How's it going.
Let me read of your question. Give me a minute.

Expert:  Kris Rodgers replied 8 months ago.

What have you lost your email or your Facebook account?