How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Dan Your Own Question
Dan
Dan, Computer Support Specialist
Category: Email
Satisfied Customers: 1694
Experience:  25 Years working with computer troubleshooting and networking. Comp TIA A-Plus Certified. Network Administrator.
1567601
Type Your Email Question Here...
Dan is online now
A new question is answered every 9 seconds

About one hour ago I received a phone call from someone

Customer Question

About one hour ago I received a phone call from someone claiming to be from MSFT saying that my computer was sending error messages and had been hacked and wanted me to trouble shoot my computer while on the phone. I decided to check with you to see if this was correct.
JA: Just to clarify, how often have you been getting this particular message?
Customer: This is the first time I have received this phone call.
JA: How do you access your email most often? On a phone or tablet, or through a web browser?
Customer: By smartphone
JA: What troubleshooting have you tried?
Customer: None
JA: Anything else you want the email expert to know before I connect you?
Customer: I am asking if you called me or that was a phone hack
Submitted: 5 months ago.
Category: Email
Expert:  Dan replied 5 months ago.

Hello and thank you for your question. I look forward to assisting you today. This is a scam and you should not respond. You may also receive calls from others claiming to be from some company but these are just scammers attempting to take control of your computer.