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James K.
James K., Consultant
Category: Email
Satisfied Customers: 1585
Experience:  Technical Director of IT Company
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Im trying to update my itunes account, no, laptop,

Customer Question

im trying to update my itunes account
JA: Have you contacted anyone about your account?
Customer: no
JA: How do you access your email most often? On a phone or tablet, or through a web browser?
Customer: laptop
JA: What troubleshooting have you tried?
Customer: everything
JA: Anything else you want the email expert to know before I connect you?
Customer: my phone is(###) ###-####
Submitted: 3 months ago.
Category: Email
Expert:  Isaac Franklin replied 3 months ago.

Hello. My name is***** to JustAnswer. I'm reviewing your question now, and will post back with your reply momentarily.

Expert:  Isaac Franklin replied 3 months ago.

To get started, I need to know what type of computer you are using, a Windows XP, Vista, Windows 7, Windows 8, Windows 10 or a Mac.

If its a Mac, please check the OSX version as follows, Click the apple sign at the top left of your screen, then click about this mac. And then where it says version, send that to me as a reply.

What message are you getting when you try to update your account?

Do you mean update payment info, actual updates etc?

Customer: replied 3 months ago.