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Hello, my name is ***** ***** I will do my best to assist you. Give me a few minutes to look over your question and I will respond shortly.
It sounds like that may suspected that your account was hacked. You might reset your password ***** that should satisfy their request.
Can you paste the link that they sent you in the chat window?
It doesn't look like the secure assistance went through due to some issue with the credit card or your profile information.
That link is not valid. It is a phishing attempt to get your password. I would advise you to log directly into your Hotmail at https://hotmail.com and reset your password ***** soon as possible. I would disregard the e-mail that you receive as it is only an attempt to get your password. Let me know if you need help with this and we can continue to chat in this window.
If you are satisfied with my service, please rate my answer with the stars at the top of the chat window.
It still doesn't look like the secure assist is going through. Have you reset your password ***** Hotmail? That should be all you have to do.