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James K.
James K., Consultant
Category: Email
Satisfied Customers: 1585
Experience:  Technical Director of IT Company
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Why does QPair ask me for a 16 digit Service after I have

Customer Question

Why does QPair ask me for a 16 digit Service after I have download the app on my phone?
JA: Who is your email provider (Gmail, Yahoo, Outlook, etc.)?
Customer: AOL
JA: How do you access your email most often? On a phone or tablet, or through a web browser?
Customer: web
JA: What troubleshooting have you tried?
Customer: Not much I can try without a PIN
JA: Anything else you want the email expert to know before I connect you?
Customer: no
Submitted: 1 month ago.
Category: Email
Expert:  michelleclive replied 1 month ago.

Hi my name is ***** ***** I will be the expert working with you today to help and resolve the problem you have posted.

Expert:  michelleclive replied 1 month ago.

I am sorry to hear that you are having such trouble. I will try my best to help you out and resolve the problem as quick as possible.

Expert:  michelleclive replied 1 month ago.

There are 2 version of QPair application, one specifically for G Pad 8.3 LTE and one for general use. This application is for general use. If your tablet is not for G Pad 8.3 LTE and have installed QPair for G Pad 8.3 LTE, please uninstall and install this version of QPair for Wi-Fi GPad.

Customer: replied 1 month ago.
I would like to know why QPair is asking me for a 16 digit PIN?
Expert:  michelleclive replied 1 month ago.

On which device are you installing Qpair

Customer: replied 1 month ago.
iphone
Customer: replied 1 month ago.
iphone 6SE
Expert:  michelleclive replied 1 month ago.

let me know the exact message prompt you are getting when you are trying to install Qpair.

Customer: replied 1 month ago.
It's installed on my iphone when I access the app it asks me for a 16 digit PIN
Expert:  michelleclive replied 1 month ago.

There is not code required however i am testing the app on my phone give me sometime.

Customer: replied 1 month ago.
ok
Expert:  michelleclive replied 1 month ago.

No code required all you do it uninstall the app from your iphone and restart the phone.

Now restart the LG tab and if you have the app install on the tab remove it as well.

Install it back on your iphone and let me know how it goes.

You may be asked to enter your Apple id password ***** your phone while installing the app.

Customer: replied 1 month ago.
I don't know how to uninstall it on my LG Tablet
Expert:  michelleclive replied 1 month ago.

Click on the settings icon on the tab and look for the Apps click on it and then scroll down to check the installed app and remove it.

Customer: replied 1 month ago.
Im not sure how I got it to my phone It may take me a little while to do this. I will get back to you tomorrow. How should I contact you?
Expert:  michelleclive replied 1 month ago.

you can download it from the app store in your phone.

Customer: replied 1 month ago.
I can't find it on the app store
Expert:  michelleclive replied 1 month ago.

give me a sec i will give you the link.

Expert:  michelleclive replied 1 month ago.

Apps available are found in the iTunes app store.

Expert:  michelleclive replied 1 month ago.

This app is basically for android app let me see if this is compatible with I-phone.

Customer: replied 1 month ago.
Got it..... let me get it from itunes......give me a moment
It can't find it in Itunes either
Expert:  michelleclive replied 1 month ago.

I have checked the app there is no LG QPair app built for IOS however there is an APK file available which you can download and install it on your iphone from the link given below.

http://apks4iphone.com/QPair.html

Customer: replied 1 month ago.
will this app perform as QPair ? or simular to QPair?
Expert:  michelleclive replied 1 month ago.

its is LG Qpair and yes it will work.

Customer: replied 1 month ago.
let me try the link on my phone.......
Expert:  michelleclive replied 1 month ago.

ok

Customer: replied 1 month ago.
I have downloaded the app but it does not show up on my phone
Expert:  michelleclive replied 1 month ago.

its an APK file execute or run it from the downloaded file to install it.

Customer: replied 1 month ago.
where do I find the downloaded file?
Expert:  michelleclive replied 1 month ago.

on your iphone default download path.

Customer: replied 1 month ago.
I click the download button and nothing shows up on my phone
Expert:  michelleclive replied 1 month ago.

The files are saved to the bookshelf

Customer: replied 1 month ago.
where's the bookshelf????
Customer: replied 1 month ago.
still looking for the bookshelf
Expert:  michelleclive replied 1 month ago.

Go to the iTunes App Store

Tap the Download Bookshelf button to be taken to the Bookshelf download page in the iTunes App Store.

Expert:  michelleclive replied 1 month ago.
  1. Install Bookshelf

    Tap the Free button, then tap the Install button. You may be prompted to sign in with your Apple ID.

  2. Launch Bookshelf

    Once Bookshelf has been installed on your iPad, iPhone, or iPod Touch, tap on the Bookshelf icon to launch Bookshelf. Sign in with your Bookshelf ID and password.

Customer: replied 1 month ago.
its gettin late I need to get my payroll time for work and I need to get to bed
Expert:  michelleclive replied 1 month ago.

i will open the question for other experts view and you will get an email as soon as an expert replies.

Expert:  Richard replied 1 month ago.

Hi there and welcome

Please let me know when you would like to resume support for this