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GeekGal
GeekGal, Email Support Specialist
Category: Email
Satisfied Customers: 1015
Experience:  MIS Degree & 15 + years experience supporting email issues of all kinds
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Just received my Visa bill showing a $60.00 charge forthe

Customer Question

Just received my Visa bill showing a $60.00 charge forthe 2017 book. I returned the books about 3 weeks ago as per the insructions. I did not expect to be charged since I followed your instructions.
Please reverse the charges and advise me.
Thank you-
M.W. Daugherty
membership #0691 9666 6676
Submitted: 2 months ago.
Category: Email
Expert:  Kevin T replied 2 months ago.

How's it going.
Let me read of your question. Give me a minute.

Expert:  Kevin T replied 2 months ago.

What website did you buy them from?

Customer: replied 2 months ago.
Did not "buy" them! Sent to me "automatically"!
Expert:  Kevin T replied 2 months ago.

What website?

Customer: replied 2 months ago.
34;Website"??
Expert:  Kevin T replied 2 months ago.

Were did the books come from? We are a 3rd party website for IT support.

Customer: replied 2 months ago.
Came to me unsolicited!
Expert:  Kevin T replied 2 months ago.

Do you know were from?

Customer: replied 2 months ago.
I assume from entertainment tonight! Again, I DID NOT ORDER THEM!!
Expert:  Kevin T replied 2 months ago.

You have contracted the wrong company.

Customer: replied 2 months ago.
Who should I contact?
Expert:  Kevin T replied 2 months ago.

Who ever charged you for the book. I really cannot help you.

Please rate me above so I get credit in helping you.

Customer: replied 2 months ago.
Nothing more!!
Expert:  GeekGal replied 2 months ago.

Hi there. My name is*****'m really sorry that you have a less than satisfactory experience. I will do my best to help you find the contact information that you need in order to get this problem resolved. What company is shown on your bill in association with the $60.00 charge?