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James K.
James K., Consultant
Category: Email
Satisfied Customers: 1585
Experience:  Technical Director of IT Company
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I have a canon printer MX511 that will not print I get the

Customer Question

I have a canon printer MX511 that will not print I get the message " printer is offline"
JA: Who is your email provider (Gmail, Yahoo, Outlook, etc.)?
Customer: Chrome
JA: How do you access your email most often? On a phone or tablet, or through a web browser?
Customer: Web Browser
JA: What troubleshooting have you tried?
Customer: I am an artist who has no idea on trouble shooting
JA: Anything else you want the email expert to know before I connect you?
Customer: No
Submitted: 4 months ago.
Category: Email
Expert:  Barun replied 4 months ago.

Hi, and thank you for your question. My name is ***** ***** I'll be assisting you today.

Just to clarify, are you using the printer wirelessly or via USB? Are you running Windows XP, Vista, 7, 8 or 10?

Please reply back to me using the box below.