Need Help With Email? Ask Your Email Questions Online
Hello and welcome to justanswer. My name is***** will be assisting you today. I am sorry to hear that you are having such trouble. I will try my best to help you.
Are you facing this email issue on a windows computer?
Which is the operating system installed in the PC.Is it Windows Vista, Windows 7, windows 8, Windows 10?
Please reply using the box below.
Which email service are you using let me know the part after @ in your email id for example @ yahoo.com?
Are you able to login to your hotmail account using web browser like Internet explorer,Google chrome? if you haven't checked that please use this link to check it www.hotmail.com
Let me know
OK which web browser are you using ?
Do you have other web browser installed in the like Chrome or Firefox,if so can you please try opening in it and check it also have you recently change the password ***** add a account to this Hotmail ?
Can you check the Hotmail on Firefox ?
Are you having this same issue on all other devices/PC that you access hotmail ?
Please open your hotmail options page using this link : - https://outlook.live.com/owa/?id=64855&path=/options/mail
let me know when you are in options page
Click on accounts then see if this hotmail account is linked with any other email accounts.Let me know
If that is your email address then leave it there.
Go to forwarding section and see if your emails have been forwarded to any other email account that you do not know ?
All settings seems to be correct.In that case may I remote access to your PC and check the issue you are facing directly. It’s secure and also you can see what all I am doing in the PC. Let me know.
Thank you,One moment while i prepare the remote support link for you.
To do remote support please click on this link http://www.justanswer.com/remotedesktop/join.aspx?Session=bab735d9-0cda-4e7e-a0ae-611ed2f88ef5 that will open remote desktop session page in that page click on I Agree, then you will get Elisnore Screen Connect Client download and run it. If it asks for User Account Control click on Yes that will allow me to connect once I am connected to your PC I will post a message using the remote chat screen. If you have any trouble connecting please let me know. Do not close this Chat/Q&A page.
Let me know the status after the outlook team contact you.