I'm sorry about the issue. Did you allow the computer to install / upgrade to Windows 10 when it prompted?
Did you have Windows 7 or 8 or 8.1 previously? When was the computer upgraded to Windows 10?
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I'm sorry. That's why you would stay with me on this web page, so you can communicate with me here. (Or go to the JustAnswer.com website.)
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Can we do a remote support session, so I can troubleshoot the issue directly on your computer together with you?
Please reply at the box bellow. Thank you,
On your computer, please click on the website below in order to connect with me remotely, then I can help you directly:
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