How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask James K. Your Own Question

James K.
James K., Consultant
Category: Email
Satisfied Customers: 1585
Experience:  Technical Director of IT Company
Type Your Email Question Here...
James K. is online now
A new question is answered every 9 seconds

I can receive e-mail but not send. Also my I can not open my

Customer Question

I can receive e-mail but not send. Also my I can not open my downloads
JA: Just to clarify, what email service provider are you using?
JA: How do you access your email most often? On a phone or tablet, or through a web browser?
Customer: On my URL at the end of I have a circular arrow which should be an X
JA: What troubleshooting have you tried?
Customer: Just the Utility disk
JA: Anything else you want the email expert to know before I connect you?
Customer: no
Submitted: 9 days ago.
Category: Email
Expert:  Martin replied 9 days ago.

Hello and welcome.

What happens when you try to send email, do you get an error?

May I connect with you remotely so I can help you get it working again?