Hello. My name is***** to JustAnswer. I'm reviewing your question now, and will post back with your reply momentarily.
do you have a computer so we can try to reset your password?
Have you logged into the email successfully from a computer recently?
What does your email end in? @gmail, outlook, yahoo etc
Let me explain how we work. Only hackers and such types are able to know who you are
and all your info when you request passwords. I can help you try to reset your password
as this is a large portion of our work with customers for gmail.
But we have to communicate back and forth with questions to do this.
If you want to continue, we need info. When you reset your gmail password, did you try to see
what your recovery options were to reset it today by going to gmail.com, entering your
email address and hitting forgot password ***** see the options available?