Hi Richard, welcome and thank you for your question. My name is ***** ***** I am glad to assist you today.
Are you using a Windows computer or a Mac?
Please let me know by replying to me here so that I can help you further.
Thank you. How were you accessing your Gmail account before? Were you using an email program like MS Outlook 2016? Or were you using a web browser like Internet Explorer, Chrome or Firefox?
Also, can I remotely access your computer so that I can directly assist you in recovering your Gmail account while you watch on your screen?