Hi, welcome and thank you for your question. My name is ***** ***** I am glad to assist you today.
I am very sorry about your issues. Can you please tell me why the hotmail account was blocked? Did you or one of your association members try to access the account with a wrong password?
Please let me know by replying to me here so that I can help you further.
What exactly is the content or message of that Microsoft email?
Also, can you still access the email "gh***** @ hotmail.com"
Ok. Can you still access the email "gh***** @ hotmail.com"?
Thank you for that confirmation.
Now, please tell me that other email account -- your personal account, so that I can initiate a reset for you.
Please tell me your personal account, I am trying the reset of the problem Hotmail account. Microsoft will send a code there. Please do so before the process expires
Thank you. Please check your personal email now, Microsoft will send a code there in that personal account of yours. If you do not see it in your Inbox, please check the Junk or Spam folder.
Then give me that code so that we can reset your password ***** the association account.
Give it a couple of minutes, refresh your browser, try to SIGN OUT then SIGN IN again and see if the email from Microsoft arrives.
I will try to send you an email, see if you can get it immediately.
I just sent you an email
Oh ok. So your account is marking emails incorrectly as Junk.
Please check the Junk folder, see if the Microsoft email is there. If you got a code there, please give it to me immediately.
I believe there is a technical downtime of Microsoft email servers this time causing some delays of notification emails. Please
Please check your Junk folder once again, see if the email arrived there
Ok. It there is some notification delays at this time, I suggest that we will try again the reset and recovery process some other time or after 8 to 12 hours.
Please just bookmark our chat page so that you can get back to me easily to try the process again. Bookmark this page or add to Favorites.
You're welcome. I will do my best to help you recover your Hotmail account.
I am very sorry about your persisting issues. Can I remotely access your computer so that I can directly assist you in the recovery process? The last option for you besides waiting for Microsoft to send a code is to contact a Hotmail moderator and I can assist you with that through a Secure Remote Assistance.
Remote access (Secure Remote Assistance) is an optional additional service offer with a minimal one-time flat fee regardless of how long it will take me to fix the problem. We can resume any time without additional cost. It is safe as you will be watching your screen and we can chat right there, and it will be a faster mode of help.Please let me know if you want this remote option.Best regards,Jess
Thank you. Just let me know then if you need further assistance.