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Dustin
Dustin, Email Specialist
Category: Email
Satisfied Customers: 12697
Experience:  Specializing in Thunderbird, Eudora, Outlook, Outlook for Mac, Mac Mail, Windows Live mail, Incredimail and a few others! Also Worked in The US Army as A Network Switching Systems Operator/Controller
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I bought tickets for the Tomlin event at the wrong place.

Customer Question

I bought tickets for the Chris Tomlin event at the wrong place.
JA: Who is your email provider (Gmail, Yahoo, Outlook, etc.)?
Customer: yahoo
JA: How do you access your email most often? On a phone or tablet, or through a web browser?
Customer: tablet
JA: What troubleshooting have you tried?
Customer: I want to know how to get a refund for the tickets confirmation # R241345174 .
JA: We have a 30 day refund policy so you can simply email***@******.*** and they will try to fix your problem or refund your money.
Customer: thank you
JA: Anything else you want the email expert to know before I connect you?
Customer: no
Submitted: 1 month ago.
Category: Email
Expert:  Dustin replied 1 month ago.

Welcome to Justanswer.com, my name is Dustin.
I'm sorry to hear about the issue you are having, I will do my best to help you resolve it.

Expert:  Dustin replied 1 month ago.

Through which specific web portal did you buy your Tickets..

Ticketmaster, Stubhub, Cheaptickets.com, etc?

Customer: replied 1 month ago.
Tugg.com
Expert:  Dustin replied 1 month ago.

Tugg has a very strict return / cancellation policy.. Its listed here

http://resources.tugg.com/legal/purchase-policy/

Your best bet, is to contact ticket support immediately here***@******.***

Let them know that you purchased a ticket for the wrong venue or date, that you want to exchange the tickets for the correct date / venue and they may be able to assist you.

In this situation, Time is of the essence. When you contact them please make sure you include your name, the names the tickets were puchased under , the email you used, any confirmation numbers you received, and explain the issue simply and clearly.

If you have further questions, let me know.

I strive to provide great service, and greatly appreciate a 5 star rating clicked and submitted when you are satisfied. If you do not submit a rating, I am in no way credited for my time. I always answer follow up questions.

Dustin S.

Senior Technician and Network Switching Systems Operator / Maintainer.

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