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James K.
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Category: Email
Satisfied Customers: 1585
Experience:  Technical Director of IT Company
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My Norton does not open when clicked. L Biele email address

Customer Question

My Norton does not open when clicked.
Albert L Biele
email address***@******.***
When I clikd the Norton icon, nothing happens, please advise
Submitted: 2 days ago.
Category: Email
Expert:  Bhavik Joshi replied 2 days ago.

Hi, I'm Bhavik. Welcome to JustAnswer. I'm reviewing your question now, and will reply back ASAP.

Expert:  Bhavik Joshi replied 2 days ago.
  1. Download the Norton Remove and Reinstall tool.

    Save the file to the Windows desktop. On some browsers, the file is automatically saved to its default location.

  2. To open the Downloads window in your browser, press the Ctrl + J key.

  3. Double-click the NRnR icon.

  4. Read the license agreement, and click Agree.

  5. Click Remove & Reinstall.

    You may see the Remove Only button if your Norton product is from your service provider. Click Remove Only.

  6. Click Continue or Remove.

  7. Click Restart Now.

    After the computer restarts, follow the on-screen instructions to reinstall your Norton product.

Expert:  Bhavik Joshi replied 2 days ago.

You can use below link to download it :-

Download Tool