I'm sorry about the issue. Do you have windows xp, vista, or 7, or 8, 10, or mac computer?Can you please confirm his google email address?Please reply at the box below. Thank you,
Please type at the box below, then click on the Send button below to communicate with me, so I can help. Thank you,
Thank you. Do you have a phone number ending with the two digits 85? If yes, is that a cellphone or landline? And is that phone number able to receive text messages?
Please reply at the box below. Thank you,
Also, can you click on Start -> Control Panel -> System (or System and security -> System), and confirm the Windows version it shows there?
How about the phone number ending with the two digits 85 (not 86)? Do you recognize the phone number ending with the two digits 85?
Thank you. His phone number (not yours) is on his google / gmail email account, so we need to use his phone number to verify. Do you or does he have access to his cell phone number right now? Is his cellphone able to receive text messages?
What's his cellphone number?
Can I connect remotely to your computer, so I can fix your email issue directly on your computer for you?
OK. Thank you,
Thank you. Please accept the remote support offer, then please click on the website below in order to connect with me remotely:
http://www.justanswer.com/remotedesktop/join.aspx?Session=93b75397-d358-4143-a088-52599d5f5060, then allow the Elsinore.ScreenConnect program to download/run/open when prompted at the bottom.Note: If it does not connect within 5 minutes, then please reply at the box below and let me know. Thank you,
For account security verification, Google has sent a text message to his cell. Please check his cell, and tell me the code number in the text message from Google.
Thank you. Can you please go to the Gmail.com website below:
, then sign in with his gmail email address, and with the password ***** and check.
- Does the above password *****?
Please reply at the box below to continue. Thank you,
Were you able to sign in the gmail account now?
Do you still need help with this issue and/or with anything else?
Please reply back at the box below. Thank you,
How is it going? If you'd like to, I can connect remotely to you computer and fix the gmail issue directly and quickly on your computer for you. Also, I can also fix any other computer issue if you have.
If you still need help with the google gmail issue and/or if you need help with any other computer question / issue, please type a the box below, then click on the Send button below to communicate with me, so I can help further.
If everything is fine, can you please take a moment to rate my service by clicking on the 5-star icon at the top of this web page, then click on Submit. Thank you very much for your patience,