I'm sorry about the issue. What email do you use, such as Hotmail, Yahoo, Gmail, AOL, etc.?
Do you have windows xp, vista, or 7, or 8, 10?Can we do a remote support session, so I can troubleshoot the issue directly on your computer together with you?Please reply at the box below. Thank you,
Thank you. Please accept the remote support offer, then please click on the website below in order to connect with me remotely:
http://www.justanswer.com/remotedesktop/join.aspx?Session=137ea741-6338-48cf-823f-155a42c5f7ce, then allow the Elsinore.ScreenConnect program to download/run/open when prompted at the bottom.Note: If it does not connect within 5 minutes, then please reply at the box below and let me know. Thank you,
Sending email. Thanks,
I'm sorry. I'm not sure about this issue, so let me open the issue to other experts. Thank you,
Hi my name is ***** ***** I will be the expert working with you today to help and resolve the problem you have posted.
let me know when we can get this fixed.
Viet has opted out and opened this question for other experts i saw that you still need help that is why i have responded to this question.
if the issue is fixed i will opt out.
We can look to see if your emails are located somewhere else. Are you free to do a remote session?
I'll need you to connect me, let me know when you're home to work on this.
just message me on here
Can you login through the web on infinity and see the emails?
yes check on it
In outlook can you go to File --> account settings --> change --> does it say its setup for imap or pop3 ?
can we connect real quick for remote session or we can do it tomorrow if its too late
Please download and run this file and provide me the ID/Password:https://connect.teamviewer.com/v10/index.aspx
when you download and run team viewer it will be on the team viewer window
I hope you're satisfied with the help I provided. If you need anything else, you can submit a new question at the below link. http://tinyurl.com/codyexpert
yes we can look again
I'm not sure on what the cost is, customer service would be able to answer that for you
connect me here; https://connect.teamviewer.com/v10/index.aspx
I disconnected, I left a message but you must not have seen it.
Update me in the morning on how it goes.
no problem, yw
Once all the emails are downloaded, they will stay there. They won't need to reload everytime.
Only new emails will download.
hmm very weird that its not downloading anything more
Can we try to setup email with Thunderbird?
Then we can see if its an Outlook issue, its seems in the process of downloading 30,000 emails it gets hung or times out and quits downloading.
download Thunderbird here https://download.mozilla.org/?product=thunderbird-45.4.0-SSL&os=win&lang=en-US
ok, let it go and see what happens if it downloads sent or gets stuck like outlook
I'm not on
Let's wait to see if it downloads everything
I would start by deleting unwanted emails on Comcast web interface
thats a good sign
it wont delete from Outlook as its setup with pop3
If Thunderbird is setup with imap, then it will delete from Thunderbird as well.
I don't think we can get Outlook to download that many emails, how many emails are not needed that you can delete?
If you want to use Outlook, you'll need to delete emails on Xfiniity website