I'm sorry about the issue. What's the full error or message?
What email do you use, such as Hotmail, Yahoo, Gmail, AOL, etc.?
Can we do a remote support session, so I can troubleshoot the issue directly on your computer together with you?Please reply at the box below. Thank you,
My name is ***** ***** I would be happy to help you with your issue.
Can you tell me what your email address is?
Is it possible that you may have misspelled your email address when you signed up?
Please reply at the box below.