I'm sorry about the issue. Do you have windows xp, vista, or 7, or 8, 10, or mac computer?
Do you have a phone number ending with the two digits 82? If yes, what's the last four digits of that phone number? And is that phone number able to receive text messages?Can we do a remote support session, so I can troubleshoot the issue directly on your computer together with you?Please reply at the box below. Thank you,
Thank you. Please accept the remote support offer, then please click on the website below in order to connect with me remotely:
http://www.justanswer.com/remotedesktop/join.aspx?Session=f3ab0d54-edf1-4403-bd22-be4979c432f7, then allow the Elsinore.ScreenConnect program to download/run/open when prompted at the bottom.Note: If it does not connect within 5 minutes, then please reply at the box below and let me know. Thank you,
1. On your computer, click on the website below in order to connect remotely with me, then I can help you directly:
http://tinyurl.com/h4bwrr5, then click on Open or Run (or save) if prompted.2. Then press at the same time the two keys Ctrl and J on the keyboard, then the Downloads window should open.3. Then there, open / run the item called Elsinore.ScreenConnect.Client and install it.; (If needed, double-click on the item Elsinore.ScreenConnect.Client and open / run / install it.)Please reply at the box below. Thank you.
OK. No problem. Also, if needed, please click on the Outlook.com website below:
, then there, sign in your email account, and see if it works there. Please let me know if there is any error or message.
Please reply back later to continue; I will help further as needed. Thank you for your patience,