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James K.
James K., Consultant
Category: Email
Satisfied Customers: 1585
Experience:  Technical Director of IT Company
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Got locked out of I5 fone; everything I do goes from bad to

Customer Question

Got locked out of I5 fone; everything I do goes from bad to worse as I didn't write down any password. Can you suggest how, or if, this can be handled Tom Abernathy
Submitted: 1 month ago.
Category: Email
Expert:  Viet - Email Tech replied 1 month ago.

Hi,

I'm sorry about the issue. Can you please confirm your phone model?

Is it asking for the passcode? Or the Apple ID account password? etc.?

Please tell me everything currently showing on the phone's screen.

Please type at the box below, then click on the Send button below to communicate with me, so I can help. Thank you,

Expert:  Viet - Email Tech replied 1 month ago.

Do you also have a windows xp, vista, or 7 or 8 or 10 computer, or a mac computer?

Please type at the box below, then click on the Send button below to communicate with me, so I can help. Thank you,

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