Hi, welcome and thank you for your question. My name is ***** ***** I am glad to assist you today.
I am very sorry about your issues. Are you having trouble logging in to your "*****@******.***" email address?
Please let me know by replying to me here so that I can help you further.
Can you please tell me what URL are you using to access your Wordpress account?
That is a site title, not a URL. Are you referring to this URL https://thisolddrunk.com/ ?
Not a problem, I understand. Please give me a moment to check this for you
I can help you recover your Wordpress account but I highly recommend that we use our Secure Remote Assistance service so that I can directly assist you in the recovery using your computer while you watch on your screen.
Remote access (Secure Remote Assistance) is an optional additional service offer with a minimal one-time flat fee regardless of how long it will take me to fix the problem. We can resume any time without additional cost. It is safe as you will be watching your screen and we can chat right there, and it will be a faster mode of help.Please let me know if you want this remote option.Best regards,Jess
It will be necessary, because the recovery procedures must be done correctly right there on your computer, not on my computer.
I can just give you procedures but it will be critical if you make mistakes in the process the recovery can fail.
I understand and respect your decision regarding remote access. But yes, I can still help you with this recovery issues. Please give me a moment as I type the detailed procedures for you to ensure that you will not make a mistake in the process.
I will get back to you with the detailed procedures.
Thank you for patiently waiting. Here are the steps to recover your account on your WordPress blog:
I hope that helped.Please remember to rate my service positively (3-5 stars/faces) if this helped. Tips are always highly appreciated!
If you need further assistance, please do not rate me negatively with 1 or 2 faces. Instead, please reply to me so that I can help you further.