I'm sorry about the issue. Do you have windows xp, vista, or 7, or 8, 10, or mac computer?Can we do a remote support session, so I can troubleshoot the issue directly on your computer together with you?Please reply at the box below. Thank you,
What's the make / model of your PC computer?
Also, what's the model of your phone?
- On your phone, can you tap on the 3-bar icon at the top, then scroll down near the bottom ,then tap on option Account Settings. Then tap on option General. Then do you see any email address and/or any phone number showing there?
Please type at the box below, then click on the Send button below to communicate with me, so I can help. Thank you,