Hello! My name is*****I am a certified computer professional who will assist you.
I am sorry for the issues you are experiencing. Please tell me when was the day when Windows 10 installed on your computer? Also, how did you access your e-mail account before Windows 10 was installed on your computer?
I see the original question description. No need to copy and paste it.
Please answer these two questions:
1. When was the day Windows 10 installed on your computer?
2. How did you access your e-mail account before Windows 10 was installed on your computer?
OK. To confirm, you are now using the same e-mail account you used before upgrading to Windows 10?
Oh, I see.
It can be quite confusing for some people since Microsoft decided to rename their "Hotmail" e-mail service to "Outlook.com", especially since their desktop e-mail program is called "Microsoft Outlook".
They also changed the e-mail interface, but basically, it's the same e-mail service. It has nothing to do with Windows 10. People who use older Windows versions also see this "Outlook.com" name when signing into their e-mail accounts.
For that reason, I need to confirm with you if you use a web browser such as Chrome to go to www.hotmail.com or www.outlook.com to access your e-mail account, or you use a desktop e-mail program such as "Microsoft Outlook" or "Windows Live Mail" by clicking on its icon?
Please see these two pictures and let me which one looks like your e-mail account:
Thanks for confirming!
Does receiving e-mails work as well as sending e-mails to only one recipient at a time?
Good. Do you know how many recipients are exactly in your group?
From what I know, anything above 100 is considered as sending spam, and you may receive error messages and sending may fail completely. It is like that for most e-mail services, such as GMail and Yahoo!
My advice is to reduce a number of recipients to be below 100, for example 90 per group. Use several groups if needed.
Also, if you are sending attachment(s), the maximum size cannot exceed 10 MB.
See more about the limits for Outlook.com (Hotmail) and other e-mail services on this link:
In case you attempted to send a group e-mail with more than 100 recipients multiple times, your account may be locked from sending any new e-mail for 24 hours.
Sorry, you will need to count them manually. If you used a desktop e-mail program, you would be able to see a total number right away, but the Outlook.com (Hotmail) web mail interface doesn't seem to have such feature.
OK, thanks for sharing that information. I don't usually have that many number of recipients, so I don't need to worry about it. Yes, 170 is quite too much. I am not sure why it worked for you before, but since now it doesn't, just split those 170 recipients into 2 groups, and that should work.
Let me check.
Sorry, I don't see any quick way to split the existing contact list into 2. However, since the contacts are sorted by name, you can use alphabet to split them. For example, first group can contain the names from A-M, and the second from N-Z.
Sorry, from what I can see, manual work is the only way.
All I was able to find is that you can select multiple contacts by checking their check-boxes and then you can click on List at the top and select New contact list. However, you would still need to know which contacts are in the first group so you don't add them again in the second one.
You can test sending a group e-mail once it contains less than 100 contact per group. I am sure it will work. I don't see why it wouldn't.
You're welcome! Good night as well.
Hello again!Several days have passed since we last communicated, and you haven't replied to my last message, so I am wondering if you still require assistance with the issue.Let me know by sending me a reply below.Thanks,IT Miro
Hello!Let me know if you were able to receive my messages.