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Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 1683
Experience:  Computer Software Support Specialist for more than 10 years
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Since Microsoft updated Outlook, I cannot send out my group

Customer Question

Since Microsoft updated Outlook, I cannot send out my group emails. I run a golf group and have 3 email groups of about 30 addresses each. Since the update 2 weeks ago, the outgoing messages go immediately into the Draft folder. Had no problem until Microsoft did an automatic update...it changed the program...Help!!
JA: How long has this been an issue?
Customer: For about 3 weeks. I had turned off computer while away and when I restarted it did this very long update...it took forever
JA: How do you access your email most often? On a phone or tablet, or through a web browser?
Customer: I use my desktop PC for these group emails. I go into chrome & then open outlook to do mail
JA: What troubleshooting have you tried?
Customer: I had a computer guy here who tried without success
JA: Anything else you want the email expert to know before I connect you?
Customer: I just need a solution...thanks
Submitted: 6 months ago.
Category: Email
Expert:  technicalcat replied 6 months ago.

Hello, and thank you for using this service.

Please standby while I review details of your question. about 1-2 minutes. thanks for your patience.

Expert:  technicalcat replied 6 months ago.

What version of outlook are you using?

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