Hello. My name is***** to JustAnswer. I'm reviewing your question now, and will post back with your reply momentarily.
Your last expert was Viet - Computer Tech. Would as he is familiar with this account, i sent a message
as a courtesy as he is familiar with your issue and resolved your issue successfully last week.
Unless you would like to continue on.
I am waiting for his reply on this question.
Please tell me how you would like to proceed?
Thank you. I will opt out and return this to the que for Viet to see.
ORIGINALLY FOR VIET ONLY
I'm sorry about the issue. Does your working HP tablet has windows 7 or 8 or 10, etc.?
Can you please check at the back / bottom of your HP tablet for the model of it?
Can you please confirm your Yahoo email address?
Please reply at the box below. Thank you,
Thank you. Do you also have a hotmail email address starting with the letter K and ending with***@******.***? If yes, what's that full hotmail email address?
Thank you. Are you able to access your hotmail email account right now?
Do you have a phone number ending with the two digits 91? If yes, what's the last 4 digits of that phone number? And is that phone number able to receive text messages?
Please have a pen and a piece of paper ready; For account security verification, Microsoft will call you and provide a code number, then write it down and tell me that code number.
Please let me know when you are ready, so I can have Microsoft call you. Thank you,
You're welcome. Please try the password ***** for both your yahoo email address (and also for your hotmail address if you need) and let me know.
- Then please change your Yahoo account password ***** the Yahoo website below:
, and change your Hotmail account password ***** the website below:
Please reply at the box below to continue. Thank you,
You're welcome. Great. Please use a different password ***** some numbers (use numbers first as needed). Please let me know. Thank you,
Your yahoo email account is working now. If you need help with anything else, please let me know any time. Also, can you please take a moment to rate my service by clicking on the 5-star icon at the top right of this web page, then click on Submit. Thank you very much for your patience,
You're very welcome. If you need help with anything else, please come back any time. Also, can you please take a moment to rate my service by clicking on the 5-star icon at the top, then click on Submit. Thank you again for your patience,