I'm sorry about the issue. Do you have windows xp, vista, or 7, or 8, 10, or mac computer?
Can you please confirm your yahoo email address?
Please reply at the box below. Thank you,
Thank you. Do you have a phone number ending with the two digits 85? If yes, what's the last 4 digits of that phone number? And is it able to receive text messages?
The only to even help you at this point is to do a remote connection, so that i can connect to your computer, and help you through the process.
I have to be able to SEE your screen to be able ot help you.
DO you have the time to do this now?