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Hi, and thank you for your question. My name is ***** ***** I'll be assisting you today.
Just to clarify, are you only getting the emails from your Hotmail Inbox on your phone now? If so, what's the make and model of your phone?
Please reply back to me using the box below.
PS: Please do NOT accept any remote assistance offer (simply "X" it out) if it shows up on this page at any time; it's sent out automatically by our site, and not by me. We do not need to do a remote session for your issue; I'll reply back to you below now.
I see, all right. What's the make and model of your phone, please?
If you are using an email app to access your Hotmail emails on the phone, it will ONLY show up your emails in the main Inbox folder and won't show up the email subfolders you created yourself. To get around this issue, you may download and use the official Outlook/Hotmail app to access all of your email folders on the phone. Please let me know if you are using an Android phone or an iPhone, and I'll provide you with further directions accordingly. Thank you.