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Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 1794
Experience:  Computer Software Support Specialist for more than 10 years
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I cannot remember my password and cannot sign in to my email

Customer Question

I cannot remember my password ***** cannot sign in to my email account.
Lynne Merhoff ***@******.***
Submitted: 8 months ago.
Category: Email
Expert:  Randy Computer Tech replied 8 months ago.

Hi, my name is Randy.

I am sorry to hear that you are having this issue.

I will be glad to help.

The best option for this will be to use your computer to recover the password. Are you on a computer now that has been signed in to the AOL account previously?

Customer: replied 8 months ago.
no I cannot sign on to aol. Im on my laptop
Expert:  Randy Computer Tech replied 8 months ago.

okay, have you ever used the laptop to sign in to aol?

Customer: replied 8 months ago.
oYes, sorry my laptop keys are sticking...hard to type
Customer: replied 8 months ago.
The password ***** saved and is no longer visible on sign on page
Expert:  Randy Computer Tech replied 8 months ago.

okay, great. We can try recovering the password ***** a remote screen connect.

Please click on the blue link below and allow the download to run, then click on the download and allow the remote session to load on your screen.

http://www.justanswer.com/remotedesktop/join.aspx?Session=9059f6fa-b11e-48a0-8c46-b56b96eb3074

Customer: replied 8 months ago.
okay it is downloading...thank you for your help, Randy
Expert:  Randy Computer Tech replied 8 months ago.

your welcome.

Customer: replied 8 months ago.
Now, I am not finding it
Expert:  Randy Computer Tech replied 8 months ago.

okay, which web browser are you using? chrome, internet explorer. mozilla, etc...

Customer: replied 8 months ago.
chrome...you wouldn't believe what i have to get done within the next hour. should i pay the additional $39 for you to remotely connect?
Expert:  Randy Computer Tech replied 8 months ago.

that will be faster.

Customer: replied 8 months ago.
i prefer i am quickly running out of time
Expert:  Randy Computer Tech replied 8 months ago.

did that work for you?