Hi, my name is Randy.
I am sorry to hear that you are having this issue.
I will be glad to help.
The best option for this will be to use your computer to recover the password. Are you on a computer now that has been signed in to the AOL account previously?
okay, have you ever used the laptop to sign in to aol?
okay, great. We can try recovering the password ***** a remote screen connect.
Please click on the blue link below and allow the download to run, then click on the download and allow the remote session to load on your screen.
okay, which web browser are you using? chrome, internet explorer. mozilla, etc...
that will be faster.
did that work for you?