Hello. My name is***** to JustAnswer. I'm reviewing your question now, and will post back with your reply momentarily.
To get started, I need to know what type of computer you are using, a Windows XP, Vista, Windows 7, Windows 8, Windows 10 or a Mac.If its a Mac, please check the OSX version as follows, Click the apple sign at the top left of your screen, then click about this mac. And then where it says version, send that to me as a reply.
How long has this been happening?
The browser you were using? Firefox, chrome, internet explorer etc.
Can you please go to another browser and type in gmail.com (not the logon icon)
and try to log on with the old acct and the new one as well and tell me EXACTLY
what each says in response?
I am sending a remote support offer. I can go through your computer with you to see your recovery options
and get an idea why it is not accepting it. (this usually falls under 'timing' for code requests)
Or you can try to proceed with me here written.
Please let me know what you would like to do.
Okay. good luck.
Hello! My name is*****I am a certified computer professional who will assist you.It looks like the previous Expert is not available any more. I can continue assisting you.If a problem with your GMail accounts is still there, I will do my best to help you solve it without the need to pay more money. Let me know if you still require assistance.I am awaiting your reply.Thanks,IT Miro
Hello again!I am following up with you to see if you require further assistance. Let me know by sending me a reply below.Thanks,IT Miro