Hello, and Thank You for choosing JustAnswer.comMy name is ***** ***** I am reviewing your question now, please stand by for 1 or 2 minute for reply.
So, the best way to help you is for me to connect to your computer (dont worry its encrypted and secure) and HELP you along this password ***** process.
Sometimes it can be tricky as to what the problem actually is.
I need to SEE what is being SHOWN to you, and then SEE what action is taken.
The only way to do this.....is with a connection.
DO you have some time to do this.....might take up to 30 minutes....depending on the issue.