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Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 1794
Experience:  Computer Software Support Specialist for more than 10 years
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Several times in the in the past weeks I have not been able

Customer Question

several times in the in the past weeks I have not been able to login to paypal and am told that my password ***** email is incorrect. My email is correct, my password ***** worked for years and suddenly it doesn't work!?! I have received a paypal email with link to change password, which I have done and asked the info be saved to my account. The very next time I try to log in, I am again told my email or password ***** ***** It's getting ridiculous beyond belief. Can you help resolve this problem immediately. ***** *****
Submitted: 8 months ago.
Category: Email
Expert:  Quiksilver07070 replied 8 months ago.

Hello, and Thank You for choosing JustAnswer.com
My name is ***** ***** I am reviewing your question now, please stand by for 1 or 2 minute for reply.

Expert:  Quiksilver07070 replied 8 months ago.

HI Karen,

So, the best way to help you is for me to connect to your computer (dont worry its encrypted and secure) and HELP you along this password ***** process.

Sometimes it can be tricky as to what the problem actually is.

I need to SEE what is being SHOWN to you, and then SEE what action is taken.

The only way to do this.....is with a connection.

DO you have some time to do this.....might take up to 30 minutes....depending on the issue.