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James K.
James K., Consultant
Category: Email
Satisfied Customers: 1585
Experience:  Technical Director of IT Company
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May have been hacked. Would they now have have the infor

Customer Question

May have been hacked. Would they now have have the infor stored in past years TurboTax?
JA: Who is your email provider (Gmail, Yahoo, Outlook, etc.)?
Customer: Outlook
JA: How do you access your email most often? On a phone or tablet, or through a web browser?
Customer: Browser
JA: What troubleshooting have you tried?
Customer: Don't know how.
JA: Anything else you want the email expert to know before I connect you?
Customer: I had a message that told me to call a number. to clear a virus. I regre that I did and let them have acess to my computer,
Submitted: 4 days ago.
Category: Email
Expert:  Jess M. replied 4 days ago.

Hi, welcome and thank you for your question. My name is ***** ***** I am glad to assist you today.

I am very sorry about your issues. Are you still able to use the problem computer normally despite this "virus" threat?

If yes, can I remotely access your computer so that I can directly check, perform a cleanup and ensure your system is safe again?

Remote access (Secure Remote Assistance) is an optional additional service offer with a minimal one-time flat fee regardless of how long it will take me to fix the problem. We can resume any time without additional cost. It is safe as you will be watching your screen and we can chat right there, and it will be a faster mode of help.
Please let me know if you want this remote option.
Best regards,

Customer: replied 4 days ago.
Expert:  Jess M. replied 4 days ago.

Thank you for writing back and I respect your decision regarding remote access.

Now, can you please tell me why you believed you were hacked?