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Hi, welcome and thank you for your question. My name is ***** ***** I am glad to assist you today.
I am very sorry about your issues. Are you still able to use the problem computer normally despite this "virus" threat?
If yes, can I remotely access your computer so that I can directly check, perform a cleanup and ensure your system is safe again?
Remote access (Secure Remote Assistance) is an optional additional service offer with a minimal one-time flat fee regardless of how long it will take me to fix the problem. We can resume any time without additional cost. It is safe as you will be watching your screen and we can chat right there, and it will be a faster mode of help.Please let me know if you want this remote option.Best regards,Jess
Thank you for writing back and I respect your decision regarding remote access.
Now, can you please tell me why you believed you were hacked?