Hi, welcome and thank you for your question. My name is ***** ***** I am glad to assist you today.
I am very sorry about your issues. When was the last time that you were able to access your email account?
Can you please tell me the problem Gmail account (email address) so that I can check its status and recovery options?Please let me know by replying to me here so that I can help you further.
Thank you for writing back with that information.
If you did not sign out of your Gmail, and if you used another web browser to access your Gmail, then you can access your Gmail without having to enter the password ***** you just use the correct browser -- the one you used before.
Can I remotely access your computer so that I can directly assist you in recovering your Gmail account while you watch?
Remote access (Secure Remote Assistance) is an optional additional service offer with a minimal one-time flat fee regardless of how long it will take me to fix the problem. We can resume any time without additional cost. It is safe as you will be watching your screen and we can chat right there, and it will be a faster mode of help.Please let me know if you want this remote option.Best regards,Jess
I will send you the formal offer for the smallest fee so that we can just proceed with the remote session. Please accept it so that we can initiate the remote session.