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James K.
James K., Consultant
Category: Email
Satisfied Customers: 1585
Experience:  Technical Director of IT Company
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I cant receive my emails, yahoo.com, no, no

Customer Question

I cant receive my emails
JA: Just to clarify, what email service provider are you using?
Customer: yahoo.com
JA: Have you installed any updates recently?
Customer: no
JA: Anything else you want the computer expert to know before I connect you?
Customer: no
Submitted: 1 month ago.
Category: Email
Expert:  John replied 1 month ago.

Hello and welcome to justanswer. My name is***** will be assisting you today. I am sorry to hear that you are having such trouble. I will try my best to help you.

Are you using a windows or mac PC to access this yahoo emails?

Is this a yahoo free or paid account ?

Sincerely,
John

Customer: replied 1 month ago.
no ,free account
Customer: replied 1 month ago.
Expert:  John replied 1 month ago.

OK so you are using a yahoo free account.

Are you using a windows PC to access your yahoo emails?

Expert:  John replied 1 month ago.

It seems like you had requested for remote support but before doing that i need to know whether you are accessing this yahoo email using a windows PC or not so please let me know

Customer: replied 1 month ago.
Please call me at(###) ###-####so I can understand what you are asking
Expert:  John replied 1 month ago.

It seems like the payment for additional service failed but its OK i will send a new offer for phone/remote support but before that are you accessing this yahoo email using a computer or mobile device?

Expert:  John replied 1 month ago.

Checking to see whether you still need help.

Note: - Please reply using the box below

Expert:  michelleclive replied 1 month ago.

Hi my name is ***** ***** I will be the expert working with you today to help and resolve the problem you have posted.
I am sorry to hear that you are having such trouble. I will try my best to help you out and resolve the problem as quick as possible.

let me know when can i call you.