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Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 1683
Experience:  Computer Software Support Specialist for more than 10 years
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I'm trying to authenticate my email account. Yahoo, web

Customer Question

I'm trying to authenticate my email account.
JA: Just to clarify, what email service provider are you using for this account?
Customer: Yahoo
JA: How do you access your email most often? On a phone or tablet, or through a web browser?
Customer: web browser
JA: What troubleshooting have you tried?
Customer: I've entered my phone #,answered 2 security questions, entered my new password ( successfully )
JA: Anything else you want the email expert to know before I connect you?
Customer: no
Submitted: 6 months ago.
Category: Email
Expert:  technicalcat replied 6 months ago.

Hello, and thank you for using this service.

Sorry you are having trouble. I will help you now.

When you say "authenticate" are you simply not able to login with your username and password?

Customer: replied 6 months ago.
Correct
Expert:  technicalcat replied 6 months ago.

Are you able to login or get your mail on any computer or device at this time?

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