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Ask Viet - Email Tech Your Own Question

Viet - Email Tech
Viet - Email Tech, Computer Support Specialist
Category: Email
Satisfied Customers: 35196
Experience:  Ten years of computer software and hardware support; Windows 10 8 7 Vista XP & Mac.
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To signto, I need to join ancestry. com, I was on ancestry

Customer Question

to signto
JA: Who is your email provider (Gmail, Yahoo, Outlook, etc.)?
Customer: I need to join ancestry . com
JA: How do you access your email most often? On a phone or tablet, or through a web browser?
Customer: I was on ancestry for several years. I don't remember going off
JA: What troubleshooting have you tried?
Customer: Pearl can you find out if I'm still on ancestry
JA: Anything else you want the email expert to know before I connect you?
Customer: I need a new pass word
Submitted: 1 month ago.
Category: Email
Expert:  Viet - Email Tech replied 1 month ago.

Hi,

I'm sorry about the issue. Please try the following:

Solution #1:

- Click on the website below:

https://secure.ancestry.com/security/forgotpassword.aspx

, then there, enter your email address, click on Continue. Then check your email for a message from Ancestry, and follow the instructions there in order to reset your Ancestry account password, and check.

Solution #2:

- If that does not work, you can join Ancestry at

http://www.ancestry.com/s48816/t23132/rd.ashx

Please reply at the box below to continue. Thank you,

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