Hello,I am the person that will be helping you today.
I must ask a question or two before we begin. Thank you in advance for taking the time to answer.
Who is your e-mail provider? Please, do not enter your full email address. If you do that, it will be blocked. For that reason, please tell me what comes after the @ sign.
P.S. If you do not know the answers to any of my questions or are confused about something, please let me know by replying on this page.
Thank you for the update. May I start a secure remote assistance session with you so that I can better help you resolve this problem? When the remote session begins, a chat window will appear that we can use to communicate with each other.
I sent a message 2 minutes before you sent the last one. Yes, I am here.
I don't know what you are saying. You are using Thunderbird on a computer, correct? I am asking to remotely connect to the computer so that I can fix the problem for you. I don't need any access or information regarding your phone.
Okay. After you click the "Accept this offer" button for the remote service, the remote link will be posted here. That will be the last charge for today.
Okay, I am sorry, but I don't work for free.
We don't have to use the remote option, if you don't want to.
You would rather have another option to connect what?
I am sorry to say, but there is no such free tech support from Mozilla. Would you like for me to send up a refund request for you?
Thank you for the last 1/2 hour of your time. I will write up your refund request now.