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Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 1760
Experience:  Computer Software Support Specialist for more than 10 years
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I cannot connect my account to thunderbird. It keeps timing

Customer Question

I cannot connect my account to thunderbird. It keeps timing out.
JA: Have you contacted anyone about your account?
Customer: No ma'am.
JA: How do you access your email most often? On a phone or tablet, or through a web browser?
Customer: My pc
JA: What troubleshooting have you tried?
Customer: Just re-installing thunderbird
JA: Anything else you want the email expert to know before I connect you?
Customer: No, that would be fine if it gets me connected online.
Submitted: 7 months ago.
Category: Email
Expert:  Jason Jones replied 7 months ago.

Hello,
I am the person that will be helping you today.

I must ask a question or two before we begin. Thank you in advance for taking the time to answer.

Who is your e-mail provider? Please, do not enter your full email address. If you do that, it will be blocked. For that reason, please tell me what comes after the @ sign.

Thank you,

Jason

P.S. If you do not know the answers to any of my questions or are confused about something, please let me know by replying on this page.

Customer: replied 7 months ago.
email provider is yahoo
Expert:  Jason Jones replied 7 months ago.

Thank you for the update. May I start a secure remote assistance session with you so that I can better help you resolve this problem? When the remote session begins, a chat window will appear that we can use to communicate with each other.

Customer: replied 7 months ago.
Are you there??
Expert:  Jason Jones replied 7 months ago.

I sent a message 2 minutes before you sent the last one. Yes, I am here.

Customer: replied 7 months ago.
sorry, no smart phone...deal with flip phone. so how do i connect online?
Expert:  Jason Jones replied 7 months ago.

I don't know what you are saying. You are using Thunderbird on a computer, correct? I am asking to remotely connect to the computer so that I can fix the problem for you. I don't need any access or information regarding your phone.

Customer: replied 7 months ago.
I am using my home computer.
Expert:  Jason Jones replied 7 months ago.

Okay. After you click the "Accept this offer" button for the remote service, the remote link will be posted here. That will be the last charge for today.

Customer: replied 7 months ago.
I'm not going to accept the $40 charge.
Expert:  Jason Jones replied 7 months ago.

Okay, I am sorry, but I don't work for free.

Expert:  Jason Jones replied 7 months ago.

We don't have to use the remote option, if you don't want to.

Customer: replied 7 months ago.
No problem & understood. Would much rather have another option to connect.
Expert:  Jason Jones replied 7 months ago.

You would rather have another option to connect what?

Customer: replied 7 months ago.
To connect online to thunderbird. My apologies but I assumed this was just a free tech support thru mozilla.
Expert:  Jason Jones replied 7 months ago.

I am sorry to say, but there is no such free tech support from Mozilla. Would you like for me to send up a refund request for you?

Customer: replied 7 months ago.
please & thank you for your time.
Expert:  Jason Jones replied 7 months ago.

Thank you for the last 1/2 hour of your time. I will write up your refund request now.

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