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Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 1749
Experience:  Computer Software Support Specialist for more than 10 years
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I went to use my Google calendar and it asked me for

Customer Question

Hi. I went to use my Google calendar and it asked me for verification to open it. Unfortunately Google still had my old email address so it does not recognise me. I set up a new account and of course have lost my old calendar. This is urgent for me as I am a funeral celebrant and require all that calendar information now.
JA: Have you contacted anyone about your account?
Customer: I tried to use Google's own help stuff but seemed to be going around in circles because I could not recall my password ***** I hadn;t had to use it before.
JA: Have you installed any updates recently?
Customer: No
JA: Anything else you want the computer expert to know before I connect you?
Customer: Just that I have created a new account which has not helped me. I need to somehow regain my calendar info now.
Submitted: 7 months ago.
Category: Email
Expert:  Bhavik Joshi replied 7 months ago.

Hi, I'm Bhavik. Welcome to JustAnswer. I'm reviewing your question now, and will reply back ASAP.

Expert:  Bhavik Joshi replied 7 months ago.

What is the email address of your account . I will see how we can reset the password ***** it.

Customer: replied 7 months ago.
Thank you!
Customer: replied 7 months ago.
the issue is that my calendar/Google account was attached to an old email address which I cannot access. No use trying to use it.
Expert:  Bhavik Joshi replied 7 months ago.

Okay, Without accessing that account we won't be able to get the calendar details of it. We will have to somehow get into the account.

Customer: replied 7 months ago.
is it true that as I had no backup (e.g. on my phone) that all my details are now unattainable?
Expert:  Bhavik Joshi replied 7 months ago.

Yes, It is true.

Customer: replied 7 months ago.
Thank you for your honest response. Bye.
Expert:  Bhavik Joshi replied 7 months ago.

How much would you rate my service out of 5 ?

Expert:  Bhavik Joshi replied 7 months ago.

Did you share your calendar with someone else earlier ? If that is the case then you may be able to see your calendar. For more details you can see this :-

https://support.google.com/calendar/answer/37100?co=GENIE.Platform%3DDesktop&hl=en