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Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 1622
Experience:  Computer Software Support Specialist for more than 10 years
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With the new update in Outlook, I lost my connected account

Customer Question

With the new update in Outlook, I lost my connected account email. I just get an update in progress statement
JA: How long has this been an issue?
Customer: just since the update
JA: How do you access your email most often? On a phone or tablet, or through a web browser?
Customer: All of the above
JA: What troubleshooting have you tried?
Customer: Deleting and reinstalling the connected account email
JA: Anything else you want the email expert to know before I connect you?
Customer: no
Submitted: 5 months ago.
Category: Email
Expert:  Viet - Email Tech replied 5 months ago.

Hi,

I'm sorry about the issue. Is there any error or message?

What email do you use, such as Hotmail, Yahoo, Gmail, AOL, etc.?

Do you have windows xp, vista, or 7, or 8, 10, or mac computer?

Can you please confirm your email address?
Please reply at the box below. Thank you,

Expert:  Viet - Email Tech replied 5 months ago.

Please type at the box below, then click on the Send button below to communicate with me, so I can help. Thank you,