Hi, and thank you for your question. My name is ***** ***** I'll be assisting you today.
Just to clarify, do you use any email program, e.g. Outlook, to access your Yahoo emails?
May I set up a quick remote session to troubleshoot the issue now?
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I'm sorry about the issue. I'm another tech; I can help you with this.
Can I connect remotely to your computer, so I can fix your email issue and other computer issues directly and quickly for you while you are watching?
Do you have a Windows xp, vista, or 7, or 8, 10 laptop, or a Mac laptop? And/or what's the brand / model of your laptop?
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