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James K.
James K., Consultant
Category: Email
Satisfied Customers: 1585
Experience:  Technical Director of IT Company
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I cannot send e-mails. I get a message"The SMTP server SMTP

Customer Question

I cannot send e-mails. I get a message"The SMTP server SMTP gmail.com rejected password ***** btchobok. I've entererd my gmail password ***** it stil rejejects the e-mail.
JA: How long have you had this issue with your Gmail account?
Customer: It happens, then it's OK then it happens again.
JA: Have you installed any updates recently?
Customer: No
JA: Anything else you want the computer expert to know before I connect you?
Customer: It's very frustrating!!
Submitted: 3 months ago.
Category: Email
Expert:  Viet - Email Tech replied 3 months ago.

Hi,
I'm sorry about the issue. Are you currently able to receive new email messages fine?
Do you have windows xp, vista, or 7, or 8, 10, or mac computer?
Can we do a remote support session, so I can troubleshoot the issue directly on your computer together with you?
Please reply at the box below. Thank you,

Customer: replied 3 months ago.
I will not permit access to my computer
Expert:  Viet - Email Tech replied 3 months ago.

With remote support, you can see everything I do on the screen, and we have an A+ service rating at the Better Business Bureau website below:

http://www.bbb.org/greater-san-francisco/business-reviews/professional-services-general/justanswer-in-san-francisco-ca-82403/

Remote support is easier and faster for you as I will do all the troubleshooting steps for you. And this issue can be complicated. Otherwise, I will provide written instructions.

Are you currently able to receive new email messages fine?

Is your gmail email password ***** working fine at the gmail.com website?

Please let me know your option; we guarantee our service. Please reply at the box below. Thank you,