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James Feazell
James Feazell,
Category: Email
Satisfied Customers: 4
Experience:  Owner at Islandia Properties
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Can't send or receive messages, msn.com, web browser, tried

Customer Question

can't send or receive messages
JA: Who is your email provider (Gmail, Yahoo, Outlook, etc.)?
Customer: msn.com
JA: How do you access your email most often? On a phone or tablet, or through a web browser?
Customer: web browser
JA: What troubleshooting have you tried?
Customer: tried to reset password ***** forgot and get the same message over and over that my login is wrong or code typed wrong for reset
JA: Anything else you want the email expert to know before I connect you?
Customer: no
Submitted: 7 months ago.
Category: Email
Expert:  Cody replied 7 months ago.

Hello. My name is ***** ***** I will be assisting you today.

Expert:  Cody replied 7 months ago.

What is your email address?

Customer: replied 7 months ago.
I just gave all this information and received a response?
Expert:  Cody replied 7 months ago.

What do you mean?

Customer: replied 7 months ago.
I gave my email address and sent money as I was told to do
Expert:  Cody replied 7 months ago.

I don't see what your email address is, can you list it again?

Customer: replied 7 months ago.
Customer: replied 7 months ago.
I see no response
Customer: replied 7 months ago.
Posted by JustAnswer at customer's request) Hello. I would like to request the following Expert Service(s) from you: Secure Remote Assistance. Let me know if you need more information, or send me the service offer(s) so we can proceed.
Expert:  Cody replied 7 months ago.

What is this phone number? ********71

Customer: replied 7 months ago.
Expert:  Cody replied 7 months ago.

do you have access to this email? if so what is it? [email protected]

Customer: replied 7 months ago.
I don't know the password
Expert:  Cody replied 7 months ago.

did you get a text with 6 digit code?

Customer: replied 7 months ago.
no
Customer: replied 7 months ago.
I've been getting texts about your answers
Expert:  Cody replied 7 months ago.

anything yet?

Customer: replied 7 months ago.
No
Customer: replied 7 months ago.
G-305605
Expert:  Cody replied 7 months ago.

I was able to get the password ***** for both gmail and msn, the password ***** texted to you.

Expert:  Cody replied 7 months ago.

I hope I’ve provided the information you were seeking.
If you are happy with my service, please provide a rating using the stars at the top.

Expert:  Cody replied 6 months ago.

Please use stars to rate so I get paid for my service.

Customer: replied 6 months ago.
I ended up fixing my situation myself.
Expert:  Cody replied 6 months ago.

I reset your password ***** texted it to you on 10/15

Customer: replied 6 months ago.
It didn't work until I reset my account to Outlook ... Gmail did work
Expert:  James Feazell replied 6 months ago.

Hi. My name is***** give me a moment to review your case history and I will be happy to assist you...

Expert:  James Feazell replied 6 months ago.

So are any of your services still not working, or did you get them all reset?