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Isaac Franklin
Isaac Franklin, Support Technician
Category: Email
Satisfied Customers: 603
Experience:  Technical Support Coach at Liberty Tax Service
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I received this email today at 4:48 AM and locked into my

Customer Question

I received this email today at 4:48 AM and locked into my account online (without using their link). All appears to be in order from your site on my account. Is this a hoax and if so, I thought you need to know about this also.
The address "Apple" shows on the drop down window as:***@******.***
Subject line: ACCOUNT UPDATE - Receipt #3266775
Message:
Dear client ,
You have a problem with your Apple account, to resume normal activity for your account please fill out the data to verify your identity by followings the link below.
Link: Verify Now (which I did not touch)
For more information, see Questions and answers.
Thank you,
The Apple customer support
Submitted: 6 months ago.
Category: Email
Expert:  Isaac Franklin replied 6 months ago.

Hello. My name is***** to JustAnswer. I'm reviewing your question now, and will post back with your reply momentarily.

Expert:  Isaac Franklin replied 6 months ago.

You were right not to click on that link. Go to the specific apple password ***** below that i provide

and change your apple password ***** there, just to be sure.

https://support.apple.com/en-us/HT201355

Clearly a phishing scam...certainly not from Apple.

Report it at *****@******.***

If you are satisfied with the help I have provided, please remember to click and submit a 5 star rating on this page. Your feedback is important as it is the only way I am credited for assisting you. Thank you.
~Franklin

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