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Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 1749
Experience:  Computer Software Support Specialist for more than 10 years
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I am getting overrun by ad from I don't know where. Can you

Customer Question

I am getting overrun by ad from I don't know where. Can you help, George
JA: Who is your email provider (Gmail, Yahoo, Outlook, etc.)?
Customer: Outlook
JA: How do you access your email most often? On a phone or tablet, or through a web browser?
Customer: Microsoft surface RT
JA: What troubleshooting have you tried?
Customer: Have been searching on internet to no avail so far
JA: Anything else you want the email expert to know before I connect you?
Customer: I do get a drop down on my email saying I have some problem. Forget just the words they use
Submitted: 7 months ago.
Category: Email
Expert:  Dan replied 7 months ago.

Hello and welcome to JustAnswer, I look forward to assisting you today. Feel free to disregard the Premium Service Offer. That is an automated popup initiated by the web site. To make sure I understand what is happening, you are seeing a lot of popup ads is that correct?

Customer: replied 7 months ago.
If a pop up is an email ad that is right. Also get a drop down on my email saying I have some problem and check my provider
Customer: replied 7 months ago.
Don't do think you can do that on my surface rt
Customer: replied 7 months ago.
Don't think you can connect to my surface Rt
Expert:  Dan replied 7 months ago.

Okay thank you. You are most likely infected with some type of malware. Are you using any type of antivirus? Disregard the Premium Service request please.

Customer: replied 7 months ago.
I don't want this service please help me drop out. Will call a local guy to help me.
Expert:  Dan replied 7 months ago.

I may be able to assist you if you would like to continue? Please disregard the Premium Service Offer.

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